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Privacy Policy

Last updated: February 2026

1. Introduction

StitchPro is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

  • Identity Data: Full name, email address, phone number
  • Contact Data: Postal address, postcode, city, county
  • Booking Data: Service type, descriptions, preferred dates, garment photos
  • Payment Data: Payment is processed securely by Stripe. We do not store full card details.
  • Communication Data: Messages exchanged between Customers and Specialists

3. How We Use Your Data

  • To create and manage your account
  • To process bookings and facilitate connections between Customers and Specialists
  • To process payments securely via Stripe
  • To send transactional emails (booking confirmations, quote notifications, payment receipts)
  • To improve and personalise the Platform experience
  • To comply with legal and regulatory obligations

4. Your Rights (UK GDPR)

Under UK GDPR, you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at Contact us.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted storage, secure HTTPS connections, and access controls.

6. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Contact Us

For any questions about this Privacy Policy, please contact us at Contact us.

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